Q & A

Looking for direction? Here are some frequently asked questions. If you don’t find the answer you’re looking for, please ask us directly!

We already have someone who does our IT so why would we need your services?

Great question. First, do you currently have a full-time IT person that is unable to keep up with the day-to-day tasks or is getting behind on projects? TekSoft can come alongside your IT staff and assist where help is needed. This can save the headache of hiring another IT person as well as provide your business with a backup if your current employee is out due to vacation, illness, etc.

Can a small company like ours on a limited budget afford your services?

With managed services your costs will be predictable and regular, so you can reliably plan your budget. Plus you’ll be paying us to keep your business up and running. Think of it as business continuity insurance. Not only will we make sure that all your systems are functioning as efficiently as possible with little or no downtime, we’ll protect your critical data as well.  Think of all your electronic records—customer information, financial records, project plans. Your business couldn’t survive without it. In fact, only 6% of businesses who suffer a major data loss managed to survive for the long haul.  Saving your data can literally save your business.

How can we be sure our sensitive data can be trusted with you?

Data security is a top priority for us! All offsite solutions recommended by TekSoft Consulting are completely vetted to ensure they provide the highest level of data security. Our cloud backup solution meets industry regulations (ie. HIPPA, SOX)

Why do I need Managed Services?

Managed Services is discovering and fixing problems before they can negatively impact your business. With proactive monitoring, remote maintenance and assistance, patch and updates management, you will notice a tremendous difference in operations. Plus with the flat-fee billing model you will see reduced overall costs for maintaining your systems.

Why Managed Services vs Break Fix?

Break Fix services fix problems as they crop up. Something needs to go wrong before you receive service, resulting in reduced or no productivity while you wait for the problem to be fixed. Managed services focuses on the prevention of issues before they disrupt employees, management and/or clients. If your backups, patches and security are not being kept up, the odds greatly increase that you will face a business impacting outage.

Am I paying more for Managed Services?

Actually, no! Most managed services cost less than traditional break-fix services, especially when you include the true cost of downtime. Remote monitoring, remote maintenance and the prevention of major issues allows managed service providers to be more efficient. Over 90% of the support requests we receive can be handled remotely and in a matter of minutes, not hours or days.

How quickly do you respond to service requests?

TekSoft offers a 60 minute Guarantee to our clients. We respond to all support calls within 60 minutes or we will offer a $60 credit on your next bill.

If there is another fire or flood here in the Springs, can you help me make sure my data is protected?

Absolutely! Because of the history of natural disasters in our area in recent years, everyone should ensure their data is protected in an offsite location. We offer proven backup and disaster recovery solutions to accomplish this critical goal. Our solutions can not only insure your data is protected offsite in the event of a disaster but allow you to start working from a new location in a matter of hours!

What if I am not happy with your service?

We are so confident that you will find our service superior to all other consulting companies or computer consultants that we are offering this 30-day money back guarantee. If you decide that we are not a fit for you in the first 30 days, just notify us in writing that you would like to cancel service. We will gladly refund any payment made. Of course, we anticipate you will become a raving fan of TekSoft Consulting and recommend us to all your business associates.

How difficult is it to switch to your service from my current provider?

Not difficult at all! You will not have to shut down your systems nor interrupt the running of your business to start using our services, whether you are switching from a current provider or implementing new service! We have successfully transitioned many local businesses to our service seamlessly.

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