ProCare - Desktop management

We offer a flat all-inclusive monthly rate per desktop, based on a pay-as-you-grow model so that you can easily predict and control your IT budget at all times. Our multi-tier MSP Plans give clients the ability to choose the method of support which best suits them to control cost while increasing efficiency and productivity.

Decide which MSP Plan below best suits your business and use the form on the right to contact us for a complete, no obligation quote.

Plan

Standard

$25/mo.

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Deluxe

$60/mo.

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Premium

$100/mo.

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Patch Management
Daily System Audits
24/7 Access to Support (1)
System Log Monitoring
Monthly Management Reports
Desktops Configured for Remote Access
End User Support Portal
Anti-virus Software Management
Remote Management
Bandwidth Usage Tracking
Spyware Removal and Management
Report Generation
Asset Tracking
License Tracking
Desktop Optimization (2)
Hardware Vendor Service Coordination (warranty dispatch)
Unlimited Phone Support (3)
Unlimited Onsite Support (4)
Workstation Requirement n/a 5 5
 
 
 
 
Agreement Term
1 year
1 year
1 year
 
 
 
 
Schedule
 
 
 
Regular Support Hours
M-F 8AM-5PM
M-F 8AM-5PM
M-F 8AM-5PM
After Hours Support
M-F 5PM-8AM
Sat & Sun
M-F 5PM-8AM
Sat & Sun
M-F 5PM-8AM
Sat & Sun
 
 
 
 
Miscellaneous Fees
 
 
 
One-time Initial Setup Fee
$500
$500
$500
On-site Visits
(2 hr. minimum)
$120/hr
$120/hr
$120/hr
Emergency/Critical After Hours On-site Visits (2 hr. minimum)
$180/hr
$180/hr
$180/hr
After Hours Remote Support (1 hr. minimum)
$180/hr
$180/hr
$180/hr

1. After hours support is billed at $180/hr.
2. Based on Industry Standard best practices.
3. Unlimited remote and phone support during regular business hours.
4. Onsite support is at the sole discretion of TekSoft Consulting and will be provided only after remote support has been exhausted.